Thank you for shopping at Proteus. Once submitted, orders cannot be cancelled or refunded until you have received your shipment. Proteus wants you to be completely satisfied with your purchase. We back our products with a 60-day, 100% money back, satisfaction guarantee and a six month limited replacement warranty in the unlikely event of defects in the product's materials or manufacturing.
If you are unhappy with your Proteus product, you may send it back for a refund. It's that easy. Shipping costs to return or exchange the product are the customer's responsibility. Please ship the return to the following address:
6200 Melrose Lane
Oklahoma City, OK 73127
Please Note: Our guarantee lasts 60 days. If 60 days have gone by since the date of delivery,unfortunately we cannot offer you a refund. The cost of shipping your item back to us is not included; you are responsible for return shipping costs. We recommend you consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
To be eligible for a refund, your item must be unused and in the same condition that you received it and it must be in the original packaging with the receipt or proof of purchase. Once received, your return will be inspected. If approved, your refund will be processed and a credit applied to your credit card or original method of payment within five business days. Please note that it usually takes three business days for your bank to process the credit.
Proteus warrants each new product to be free from defects in the material and workmanship. If your product is found to be defective or damaged due to manufacturing error, we will replace it for a period of up to six months beginning from the date shipped to you. Damage resulting from negligence, misuse, alteration, unauthorized modification, or accident is not covered under this warranty and will not be replaced or refunded.
Except as set forth above, Proteus shall have no obligation or liability of any kind on account of any of its equipment and shall not be liable for special or consequential damages. Proteus makes no other warranty, expressed or implied, and specifically Proteus disclaims any implied warranty or merchantability or fitness for a particular purpose.
Proteus reserves the right to make improvements in design or changes in specifications at any time, without incurring any obligation to owners of units previously purchased.